Bastides · Villas · Places with character

A welcome
worthy of
your property.

The experience of a five-star hotel, without the front desk. Built bespoke, delivered fully managed.

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Free demo, personalised with your own photos

Before ByOhana

You're the switchboard.

The same questions about Wi-Fi, access and amenities, at all hours.

Your guests5 messages · last night

Hi, could we have the Wi-Fi code please 🙏

23:47

The air conditioning won't turn on…

00:12

Where exactly do we park?

01:03

How does the hot tub work?

06:58

What's the gate code?

07:21

Your welcome doesn't live up to your property.

The scribbled note, the laminated card. The experience breaks on arrival.

Wifi: house123 Bins → Tuesday A/C = see manual Check-out 10am!!

One detail overlooked, and the rating drops.

It takes almost nothing to pull your average down.

★ 4.6/5 Overall rating
M
Marc & Sophie 3 days ago

Beautiful place, full of charm. Shame we struggled with the Wi-Fi and the air conditioning on the first night.

Breathe…

There's a better way to welcome guests. One that lives up to yours.

ByOhana

Elevate the experience.
Protect your reputation.

You're not just renting out a space. You're bringing a place to life.

The ByOhana digital welcome guide on a wall-mounted tablet, in a characterful property facing the sunset
The guide echoes the property itself: its photos, its materials, its colours.

A digital concierge, around the clock

Wi-Fi, access, amenities, recommendations, in French and English. Everything is there, at any hour, without them needing you.

The wow moment, right at the door

Your guests discover a welcome as carefully crafted as the property itself.

Designed bespoke, in your property's colours

Photos, materials, atmosphere: the guide carries the soul of your property. Never a template.

Your margins take off

Late check-out, experiences, private chef, offered at exactly the right moment and paid in two taps. 100 % of the margin for you, 0 % commission for us.

Several properties, one standard

Two properties or six: each keeps its own soul, all offer the same welcome.

Nothing for you to build

I build and preconfigure your guide, you approve it, then you manage it from your own space.

Curious to see what it would look like in your own place?

Request my free demo Free · 15 min · no commitment

Discover our Airbnb welcome tablet: how it works, how it's installed and what it costs (in French).
Going further: why your guests never read your welcome book (in French).

This is for you if…

  • You've got a property with a soul: a bastide, a loft, a love room, a cottage, a seaside house, a themed rental…
  • You care about the image and every last detail
  • You want to impress from the moment they arrive
  • You're after a fully managed solution
  • You want to protect your reputation
  • You manage several properties and want one consistent welcome

This is NOT for you if…

  • Image and guest experience are not your priority
  • You're after the cheapest option available
  • A basic welcome, with basic information, suits you fine
A ByOhana wall-mounted tablet installed at a host's property, showing the personalised welcome guide on screen
Your revenue

Your guide isn't a cost.
It's income.

Your guests spend money during their stay, rarely with you. The guide offers them at the right moment, and takes the payment on your behalf.

The Services menu screen of a ByOhana guide: welcome champagne EUR 49, in-house massage EUR 130, brunch delivered EUR 38, vineyard tour EUR 125

We take 0 % commission. Your own sales go straight to your account.

Bespoke

Every guide is one of a kind.

ByOhana digital welcome guide on an iPad, in a villa facing the sea at dusk ByOhana digital welcome guide on an iPad, in a city loft with brick walls ByOhana digital welcome guide on an iPad, in a tropical villa by the pool
See a guide in place

No commentary. Just what your guests actually see.

What would this look like in your property?

Your next guests
deserve better than a ring binder.

See your own demo, built with your photos, free within 48 hours.

Request my free demo Free, within 48 hours · no commitment

Behind ByOhana, there's a host. Just like you.

Hello, my name is Benjamin.

With my Bali-themed rental, I was tired of collecting four-star reviews over details nobody could see.

The air conditioning guests can't switch on. The 11pm WhatsApp asking for the Wi-Fi code.

That's what pushed me to create ByOhana: a digital stay companion, built bespoke for your property. ByOhana elevates your guests' stay and makes them want to book your add-on services in two taps.

The ByOhana mission: helping owners of luxury rentals turn their hospitality into a memorable experience, to protect their five stars and generate additional income.

Benjamin
Benjamin, founder of ByOhana
Airbnb Airbnb proof, 4.9 stars

My Airbnb "Ohana Home" went from 4.6 to 4.9 stars in three months, after I rethought the whole welcome, guide included

What hosts say

They trusted us with their property

Honestly, the phone after 8pm had become a chore. Since I started sending the guide link, it's gone quiet, and the five-star reviews keep coming.
Julien Exceptional love room

Frequently asked questions

Everything you need to know before getting started.

We build a version of your guide free of charge, using your own photos, so you can picture the result. You receive it within 48 hours, with no commitment.

Fifteen minutes, once. You send us your photos and details, you order a tablet if you want one, and we build the bespoke guide for you. Once the order is placed and the full brief received, a first preview arrives within two working days for one or two properties; from three properties onwards, allow up to four working days per property. Adjustments follow.

Over 10,000 GetYourGuide experiences in France (tours, outings, activities) are available. You choose which ones to show, I link them to your partner ID, and GetYourGuide pays you an 8 % commission directly.

On top of that, we recommend adding your own services: late check-out, mid-stay cleaning, a local produce hamper.

You can also add local partners, on whom you may take a commission.

Whichever you prefer, service by service: an online payment from their phone that lands straight in your account, a message sent to the partner concerned, or payment on site. You choose for each service.

None. 0 % commission. You keep 100 % of what you take on your own services, and every commission you negotiate with your partners.

Once the guide is live, you get a dashboard to change your services and their prices yourself.

Request my free demo